Phone: 080-26662616, 77950-67437 | Email: contact@xboom.in

GPS TRACKER FAQ

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Frequently Asked Questions

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General

[/fusion_text][fusion_accordion hide_on_mobile=”small-visibility,medium-visibility,large-visibility”][fusion_toggle title=”What is GPS? ” open=”no”]

Global Positioning System (GPS) is a satellite navigation system providing location and time information anywhere where there is an unobstructed line of sight to four or more GPS satellites.

[/fusion_toggle][fusion_toggle title=”What is GSM?” open=”no”]

GSM (Global System for Mobile Communications, originally Groupe Spécial Mobile), is a standard set developed by the European Telecommunications Standards Institute (ETSI) to describe technologies for second generation (2G) digital cellular networks.

[/fusion_toggle][fusion_toggle title=”What is Geo fencing?” open=”no”]

Its a virtual geographic boundary around (an area) by means of GPS, enabling software to trigger a response when a mobile device enters or leaves the area.

[/fusion_toggle][fusion_toggle title=”What warranty do you offer?” open=”no”]

​Our products offer a 12-month warranty. If it becomes inoperative during that time due to defective components, poor workmanship or design, We will replace the device, free of charge. If the device has been tampered with in any way, worked on by a non-authorised Xboom installation agent or if it was damaged in an accident, this warranty will become null and void. You can insure your tracking device.​

[/fusion_toggle][fusion_toggle title=”What is Power Saving Mode?” open=”no”]

The GPS tracker app relies on GPS for positioning and GPS consumes a lot of battery power. Power Saving Mode is a setting to minimize GPS usage and therefore save battery power.

[/fusion_toggle][fusion_toggle title=”Does your tracker support 2G, 3G and 4G services?” open=”no”]

Yes, our device supports all the internet services.

[/fusion_toggle][fusion_toggle title=”Do i have to buy a SIM or you will provide?” open=”no”]

Though we recommend to buy SIM from your end, we can assist with SIM in special cases.

[/fusion_toggle][fusion_toggle title=”Do i have have to pay any additional charges other than device?” open=”no”]

Yes, Other than one time device cost there are two other charges involved.

  1. Server Charge                            –     You can opt for the available subscription plans ( Monthly, yearly or Lifetime ) as per your need.
  2. SIM Cellular network charge –    As per the plan provided by the cellular company or opt plans provided by us.

[/fusion_toggle][fusion_toggle title=”What will be the approximate monthly SIM charges?” open=”no”]

You will be charged ranging from Rs 100 to Rs 150 per month.

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Personal GPS Tracker

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The device communicates with the satellite using GPS technology. Signals are sent from the satellite to the receiver, which assists us in determining exact location.

[/fusion_toggle][fusion_toggle title=”What should I do if I realise my device has been stolen? OR If the person having the device comes not reachable?” open=”no”]

As soon as you realise it’s been stolen, Trace the location of the device and report to the local Police immediately.

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Vehicle GPS Tracker

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The receiver in our vehicle tracking systems communicates with the satellite using GPS technology. Signals are sent from the satellite to the receiver, which assists us in determining your vehicle’s exact location. Installing tracking devices in your vehicles is the best and easiest way to retrieve your vehicle after it gets stolen.​

[/fusion_toggle][fusion_toggle title=”Where can I find a vehicle tracking device on my car?” open=”no”]

​Our tracking units can be fitted to a number of different places on your vehicle and we will never alert you to the location. Only the fitment agent will know where it is located. This is for your safety and security.​

[/fusion_toggle][fusion_toggle title=”Can the tracking device be fitted to any make of vehicle?” open=”no”]

Yes, our tracking devices are compatible and can be fitted to all makes and models of passenger, commercial and heavy goods vehicles.​

[/fusion_toggle][fusion_toggle title=”Will Tracker’s units interfere with my vehicle’s electronic systems?” open=”no”]

Our tracking devices will not interfere with the electronics and vehicle management systems found in modern cars. Our new generation units are self-powered and not connected to the electrical system of your vehicle; this further reduces any possibility of interference.​

[/fusion_toggle][fusion_toggle title=”Will the tracking unit need to be serviced and is there a service contract?” open=”no”]

​All tracking devices come standard with a one-year warranty. Testing is required for Tracker Retrive and Alert products at least twice a year and it is recommended that tracking units are tested after any accidents or after significant electrical work has been carried out on the vehicle​

[/fusion_toggle][fusion_toggle title=”What should I do if I realise my vehicle has been stolen?” open=”no”]

​The quicker you act, the quicker you can get the recovery of your vehicle. As soon as you realise it’s been stolen, seize the engine by sending the SMS , Trace the location of the vehicle and report to the local Police immediately.

[/fusion_toggle][fusion_toggle title=”What happens when I sell my vehicle?” open=”no”]

​You can choose from two different options when selling your vehicle. The new owner can take over your subscription and a new contract will be set up and signed with that person. Alternatively, the unit can be transferred to your new vehicle, although a fee will be levied for this procedure​

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