Brand-new product warranty
Brand-new products purchased from xBoom carry a 1-year warranty from the date of purchase.
- Manufacturing defects
- Damages during transit
Support Policy · Warranty · Returns · Shipping
Clear policies. Faster resolutions.
A premium support page for customers who need warranty clarity, return steps, refund timelines, shipping expectations and escalation links — without hunting through long text.
1 year
Warranty on brand-new products
48 hr
Defect return request window
48 hr
Usual dispatch target
5–7 d
Refund processing window
Policy at a glance
What is covered.
Designed for quick scanning: what qualifies, what does not, what proof is needed, and how the support team moves the case forward.
Defective product return window
If a product is received defective, raise a request within 48 hours of receiving the item.
- Fill the Product Return Form
- Share unboxing / first-use proof
- Keep product sealed if non-functional
Fast dispatch, clear tracking
Orders are usually dispatched within 48 hours. Public holidays may extend dispatch timelines.
- Tracking shared after dispatch
- Shipping costs visible at checkout
- Incorrect address reshipping may cost extra
Refund to original payment method
Approved refunds are processed back to the original payment method within 5 to 7 business days.
- Faulty product: refund or exchange
- Subject to verification
- Inspection may be required
Simple cancellation rules
Orders can be cancelled within 12 hours at no charge. After 12 hours, a 5% cancellation fee may apply.
Before dispatch preferredxBoom covers approved return pickup
For approved product returns, xBoom covers return shipping costs and arranges pickup of the faulty product.
- No customer charge for approved return shipping
- Components / accessories are not eligible
Return workflow
How resolution works.
A clean process for return, replacement or refund requests — built to reduce back-and-forth and speed up verification.
01
Submit request
Fill the product return form with order number, product details and issue summary.
02
Add proof
Upload supporting photos / videos, especially unboxing and first-use evidence.
03
Support review
The support team verifies the case and attempts remote resolution first.
04
Pickup / ship
If approved, pickup is arranged or shipping instructions are shared.
05
Refund / replace
After verification, refund or replacement is processed as applicable.
Important conditions
Before you submit a claim
Products claimed as defective should not be activated or used if they are to remain eligible for return. Items must remain in original condition with packaging, accessories and documentation intact. Components and accessories of the main product are not eligible for return or exchange under this policy.
Questions customers ask
FAQ.
Use this section to reduce support calls and give customers confidence before they submit a request.
What does the warranty cover?
Brand-new products purchased from xBoom carry a 1-year warranty covering manufacturing defects and damages during transit. Accessories and components are excluded.
When should I report a defective product?
Raise a return request within 48 hours of receiving the item and share proof such as unboxing and first-use video.
How long does refund processing take?
Approved refunds are processed to the original payment method within 5 to 7 business days.
Who pays return shipping?
xBoom covers shipping costs for approved product returns. Customers are not charged for approved return shipping.
Can I cancel my order?
Orders can be cancelled within 12 hours at no charge. After 12 hours, a 5% cancellation fee may be deducted.
Support center
Need help with an order?
Choose the fastest route based on your issue.
Contact
Talk to xBoom
Email: [email protected]
Phone: 08447 831 821
Hours:
Mon–Fri: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 4:00 PM
Closed Sundays and public holidays
Bangalore HQ:
Fourth Floor, #1664, 27th Main, Sector 2, HSR Layout, Bangalore – 560102