DJI Dock 2 - Achieving Automation in Drone Surveillance & Inspection

Yes, all our professional and enterprise drones and accessories come with a 1-year warranty that covers manufacturing defects and technical malfunctions.

We provide a streamlined after-sales support system:

• Step 1: Contact our customer service team via email, phone, or chat to report the issue.
• Step 2: Our team will assist you in diagnosing the problem remotely or guide you through sending the product to our service center.
• Step 3: Repairs are carried out by certified technicians, and genuine replacement parts are used.
• Step 4: Once the repair is complete, the product is shipped back to you promptly.

Absolutely. We only source our products from authorized distributors and manufacturers. Every item sold on our platform is guaranteed to be 100% authentic and genuine.

To maximize the lifespan of your drones and accessories:

• Clean your drone and accessories regularly using a soft, dry cloth.
• Check and update firmware periodically.
• Store the products in a dry, dust-free environment when not in use.
• Inspect for wear and tear, such as propeller damage, and replace parts as needed.
• Follow the recommended charging cycles to maintain battery health.

Yes, we offer extended warranty packages that provide coverage beyond the standard 1 year. These plans can be purchased at the time of checkout or within 30 days of your purchase.

Yes, to claim warranty or support services, you need to:

• Provide a copy of the purchase invoice.
• Ensure the product has not been tampered with or repaired by unauthorized personnel.
• Report the issue within the warranty period.
  For more details, refer to our warranty policy page.

Each product comes with:

• Manufacturer’s original packaging and seal.
• Unique serial numbers for verification.
• A QR code or hologram for authenticity checks.
  You can also contact us for direct verification through our dedicated product authentication service.

Yes, our dedicated customer service team is trained to provide assistance with any questions or concerns you may have. We are committed to delivering prompt and effective support to ensure your satisfaction.

Our warranty package includes:

• Free diagnosis for any reported issues.
• Complimentary repairs for manufacturing defects.
• Discounts on repair services for non-warranty claims.
• Priority support for enterprise customers.

We implement a stringent quality control process that includes:

• Pre-shipment testing of all drones and accessories.
• Multi-level inspections at our service centers to check for defects or malfunctions.
• Collaborating with suppliers to ensure compliance with global standards.
• Regular feedback audits to improve quality and address any issues.

We stand behind the quality and authenticity of our products, and customer satisfaction is our top priority.